Terms and Conditions


What is GDPR?

A new comprehensive data protection law known as the EU General Data Protection Regulation (GDPR) went into force on May 25, 2018. To increase the protection of personal data and a person's rights, it will replace the current EU Data Protection regulation. The privacy of our clients' data is extremely important to us, so MoonBack strictly complies with GDPR.

How has MoonBack made GDPR preparations?

In order to ensure that we complied with the new legislative requirements, we spent several months developing a strong data protection framework for all of our users and conducted a significant redesign of our business procedures and product features.

Here are some crucial actions we did to ensure we complied with GDPR requirements:

Policy alterations

To increase clarity and make it simpler for our users to understand what data we gather and why, we changed our privacy policy, terms of service, and cookie policy.

To make it simpler for you to discover what you're looking for, we've made these policies easier to navigate and more organized. Additionally, we have clarified our procedures in greater detail and using simpler terminology.

We have amended our Data Processing Agreements (DPAs) that obligate our contractors to meet the data privacy standards outlined by GDPR because we use third-party suppliers to make MoonBack more accessible.

Product Alterations

We understand that having control over your information is crucial. As a result, our team has created the capabilities required to provide our users more insight into and control over how we utilize their data.

This includes the choice to opt out of marketing analytics and communication, the ability to delete an account and its associated data, and improved access to details on the collection, storage, and processing of user data.

Process alterations

We are aware that we play a part in ensuring the security of your data. As a result, we have finished an internal audit of how we manage user personal data.

The audit thoroughly examined the categories of personal data we handle, the locations where we store them, and the personnel who have access to them.

We have also examined the vendors that handle this data and taken steps to ensure that they are adhering to the GDPR's rules for data protection. We are also putting in place policies for data access, storage, and retention.

Contact us at privacy@moonback.me if you have any other inquiries.


This website uses third-party and own cookies to get you to have a better browsing experience, you can share content on social networks and so that we can obtain user statistics.

You can prevent the download of cookies through your browser settings, preventing cookies from being stored on your device.

As the owner of this website, I inform you that we do not use any personal information from cookies, we only perform general statistics of visits that do not involve any personal information.

It is very important that you read this cookies policy and understand that, if you continue browsing, we will consider that you accept its use.

According to the terms included in Article 22.2 of Law 34/2002 of Services of the Information Society and Electronic Commerce, if you continue browsing, you will be giving your consent to the use of the aforementioned mechanisms.

Responsible Entity

The entity responsible for the collection, processing and use of your personal data, in the sense established by the Personal Data Protection Law, is the website https://moonback.me, owned by MoonBack by RoXperience, C/ Alfonso I, 13, princial 50003 – Zaragoza.

What are cookies?

Cookies are a set of data that a server deposits in the user's browser to collect standard Internet log information and visitor behavior information on a website. In other words, they are small text files that are stored on the computer's hard drive and are used to identify the user when he/she connects to the website again. Their purpose is to record the user's visit and store certain information. Its use is common and frequent on the web as it allows pages to operate more efficiently and achieve greater customization and analysis of user behavior.

What types of cookies exist?


The cookies used on our website, are session and third party, and allow us to store and access information related to language, type of browser used, and other general characteristics predefined by the user, as well as, track and analyze the activity carried out, in order to introduce improvements and provide our services in a more efficient and personalized way.

Cookies, depending on their permanence, can be divided into session or permanent cookies. Those that expire when the user closes the browser. Those that expire depending on when the purpose for which they are used is fulfilled (for example, for the user to remain identified in the services of Moonback services) or when they are manually deleted.

. . . . .
Name Type Caducity Purpose Class
__utma Third-party (Google Analytics) 2 years Used to distinguish users and sessionsNot Exempt
__utmb Third-party (Google Analytics) 30 minutes Used to determine new sessions or visitsNot Exempt
__utmc Third-Party (Google Analytics) At the end of the sessionIt is configured for use with UrchinNot Exempt
__utmz Third party (Google Analytics) 6 months Stores the source or campaign that explains how the user got to the websiteNot Exempt
Aditionally, depending on their purpose, cookies can be classified as follows:

Performance cookies

This type of Cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service each time you visit. By way of example, this typology includes: Volume settings for video or sound players. Video streaming speeds that are compatible with your browser. Objects saved in the "shopping cart" in e-commerce services such as stores.

Geo-location cookies

These cookies are used to find out what country you are in when you request a service. This cookie is completely anonymous, and is only used to help target content to your location.

Registration cookies

Registration cookies are generated once the user has registered or subsequently logged in, and are used to identify you to the services with the following purposes:

To keep the user identified so that, if you close a service, the browser or the computer and at another time or another day re-enter that service, you will continue to be identified, thus facilitating your navigation without having to re-identify yourself. This functionality can be deleted if the user presses the [logout] functionality, so that this cookie is deleted and the next time the user enters the service he/she will have to log in to be identified. Check if the user is logged in to be identified.

Check if the user is authorized to access certain services, for example, to participate in a contest.

Additionally, some services may use connectors with social networks such as Facebook or Twitter. When the user registers for a service with credentials from a social network, he/she authorizes the social network to store a persistent Cookie that remembers his/her identity and grants him/her access to the services until it expires. The user can delete this Cookie and revoke access to the services through social networks by updating your preferences on the social network you specify.

Analytics Cookies

Each time a user visits a service, a third-party vendor tool generates an analytics cookie on the user's computer. This cookie, which is only generated on the visit, will serve on future visits to the services of Moonback to anonymously identify the visitor. The main objectives that are pursued are:

To allow the anonymous identification of browsing users through the cookie (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time. Identify anonymously the most visited content and therefore more attractive to users Know if the user who is accessing is new or repeat visit.

Important: Unless the user decides to register for a Moonback service, the cookie will never be associated with the user. Moonback, the cookie will never be associated with any personally identifiable information. Such cookies will only be used for statistical purposes to help optimize the user's experience on the site.

Advertising cookies

These types of cookies allow to expand the information of the advertisements shown to each anonymous user in the services of Moonback. Among others, they store the duration or frequency of display of advertising positions, the interaction with them, or the user's browsing patterns and/or behaviors as they help to shape a profile of advertising interest. In this way, they make it possible to offer advertising related to the user's interests.

Third-party advertising cookies

In addition to the advertising managed by the websites of Moonback services, the websites of Moonback offer their advertisers the option to serve ads through third parties ("Ad-Servers"). In this way, these third parties may store cookies sent from Moonback's services. Moonback from users' browsers, as well as access the data stored in them.

The companies that generate these cookies have their own privacy policies. Currently, the websites of Moonbackuse the Doubleclick platform (Google) to manage these services. For more information, go to http://www.google.es/policies/privacy/ads/#toc-doubleclick and to http://www.google.es/policies/privacy/ads/

How can I disable cookies in my browser?

The different browsers can be configured to warn the user of the reception of cookies and, if desired, prevent their installation on the computer. Also, the user can check in your browser what cookies you have installed and what is the expiration date of the same, and can delete them.

For more information, please refer to the instructions and manuals of your browser:

To learn more about cookies

You can learn more about online behavioral advertising and online privacy at the following link: http://www.youronlinechoices.com/es/

Google Analytics Data Protection: http://www.google.com/analytics/learn/privacy.html

How Google Analytics uses cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es#analyticsjs

Updates and changes to the privacy/cookie policy

The sites of Moonback may modify this Cookies Policy according to legislative or regulatory equirements, or in order to adapt this policy to the instructions issued by the Spanish Agency for Data Protection, so users are advised to visit it periodically.

When significant changes occur in this Cookies Policy, these will be communicated to users either through the website or via email to registered users.