Privacy policy

This Privacy Statement ("Policy") outlines how MoonBack by RoXperience S.L. and all of its affiliates and subsidiaries—collectively referred to as "MoonBack," "We," "Us," or "Our"—process personal data that we have obtained about you. Except when otherwise stated, this Policy applies to all of the goods and services, websites, and applications that MoonBack by RoXperience S.L. and its partners and affiliates offer. The information that MoonBack will gather about you when you utilize the Services, how it will be used, and how you can manage the gathering, updating, and/or deletion of such information are all described in this document. Except as stated in this privacy statement, MoonBack will not use or disclose any of your Personal Information to third parties. Information gathered through Our Sites will only be used for the purposes specified in this Privacy Statement and Our Terms of Service, which are available at

1. Definitions

1.1 "Controller" refers to a natural or legal person, public authority, agency, or other body that alone or in collaboration with others decides the goals and methods for processing personal information. Any individual or organization that you, as a subscriber, interacts with while using the Service is referred to as a "End-User" (s).

1.3 Any information pertaining to a named or distinguishable natural person is considered "personal information." An identifiable natural person is one who can be located, directly or indirectly, especially with reference to an identifier like a name, identification number, location information, online identifier, or one or more characteristics unique to that natural person's physical, physiological, genetic, mental, economic, cultural, or social identity.

1.4 "Process" refers to any action or series of actions taken with respect to an individual's personal information or sets of personal information, whether or not those actions are carried out automatically, including gathering, recording, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination, or other means, aligning or combining, restricting, erasing, or destroying the information.

1.5 The meaning of "Service(s)" is defined in the Terms.

1.6 "Terms" refers to the legally binding agreement between you and MoonBack that controls your use of the Service(s) found at and your access to them.

2. Information that you give us Directly

2.1 MoonBack obtains personal data about you in the following circumstances: a) When you sign up for any of MoonBack's Services by accepting the Terms; b) When you submit web forms on Our Website(s) or use interactive features of the Website(s), such as giving feedback or suggestions, requesting things, or taking part in polls, contests, webinars, events, podcasts, promotions, sweepstakes, asking for help from customer service, or otherwise contacting us; c) MoonBack asks for your consent to access your account, including email messages, contacts, and calendar, when you use our connection with certain platforms or when you submit testimonials, case studies, forms, or other material to us in other situations. d) when you decide to track the videos you sent using the platform you've chosen and MoonBack's integration, MoonBack may keep a portion of this data on Our servers, as explained in Section 6.1.

3. Information MoonBack Acquires Without Your Contribution

3.1 User Information: MoonBack records information such IP addresses, locations, device specifics, and browser specifics when a User interacts with Our program. MoonBack keeps track of visitors' paths through the MoonBack website.

3.2 Event Logs: A record of each user-generated request is kept for future debugging purposes. This comprises details about the user's IP address, location, operating system, browser, type of device, and the moment at which the user engaged with the platform. These log files will be kept for three (3) months and are encrypted.

3.3 Information from your browser: MoonBack may obtain your personal data from websites or other third parties to whom you have provided your personal information via your browser. In general, browsers feature a "Do not track" policy. This feature needs to be turned on in each browser you use if you don't want to be monitored.

3.4 Uploaded Content and Third Party Information: We may gather information about your account and the use of the content that you may post when you upload audio-visual content to your website or to a third party website. MoonBack may gather certain information from your friends if you use Our invitation features, such as chatting and issuing invites to them.

3.5 Data from additional sources: MoonBack may additionally gather or get your Personal Information from additional sources, such as: a) The commercial or channel partners of MoonBack that you use to set up or access your Account, such as marketing service providers, social media platforms, or applications or websites that use MoonBack's APIs or whose APIs MoonBack uses. b) Openly accessible sources c) Lists or databases, but only in the cases where We have verified that the third parties in question have your consent, are otherwise permitted or obligated by law to submit your Personal Information to us, d) Email add-ons e) By combining the data you give us with the data we learn about third parties and other sources. f) Web beacons, tags, scripts, and other similar technologies to identify visitors, monitor website usage, and assess the success of advertising campaigns; g) When you give us permission to utilize cookies. Please see this Cookie Policy for additional details on how MoonBack utilizes cookies.

4. Reasons Why Personal Information Will Be Processed

4.1 MoonBack uses the following circumstances to process your personal data: a) to make the Website(s) and Service easier for you to access and use (s). b) to complete payment transaction processing. c) to offer support and client service. d) to communicate with you on your usage of the Service(s), as well as any updates to Our Terms or other rules. e) informing you of updates to the Service(s) or new service offerings. f) to carry out research, analysis, and development tasks (such as but not limited to data analytics, surveys, and/or profiling) to enhance our relationship with you, for your benefit, or to enhance any of our services. g) to plan conferences, events, or other marketing and advertising initiatives. h) to look into and stop criminal activity such as unauthorized access to the websites and services and fraudulent transactions. i) As stated in Section 4.2, to customize the Websites and Service(s), including by showing you advertisements that you might find interesting. j) If MoonBack merges with, acquires, sells, or transfers all or a sizable portion of its assets to another company, or if MoonBack sells its websites, mobile applications, or business divisions. Your information will probably be one of the assets transferred in such circumstances; and k) for any other uses that MoonBack secures your approval for.

4.2 MoonBack may use technologies like cookies, pixels, and web beacons, along with third-party partners and vendors, to gather and store information about you when you use or interact with Our Website and Services in order to deliver you customized advertising based on your browsing habits and interests. Please click here to learn more about interest-based advertising and/or to opt out of it. Click here if you're in the European Union or the United Kingdom. Advertising of this type won't be prevented by opting out.

5. Sharing Personal Information

5.1 You agree that MoonBack may share your Personal Data with other members of its group companies and third-party service providers in order to provide you with its service(s) and/or, if you are a subscriber, to send you information or updates about the service(s).

5.2 If you are a subscriber, MoonBack may transfer your Personal Data to credit reference agencies and utilize the data they provide in order to stop fraudulent transactions when processing your order.

5.3 In order to host and manage the MoonBack Website(s), apps, backup, storage, payment processing, analytics, and other services, MoonBack shares Personal Data with Our third-party service providers. To perform these services for Us, these third-party service providers may have access to or Process your personal data.

5.4 MoonBack might divulge your Personal Data to outside companies that help Us with advertising and marketing.

5.5 MoonBack may also reveal your personal information to: a) In order to comply with the relevant legislation or regulation, or to do as requested by law enforcement. b) To reply to legal proceedings or allegations. c) To uphold Our Terms of Service or to defend Our rights or property. d) To contribute to the protection of the general public or an individual. e) To stop conduct that MoonBack considers to be illegal or unethical.

5.6 MoonBack may also provide Personal Data to help with the investigation and prevention of unlawful activities, suspected fraud, circumstances posing possible risks to the physical safety of any person, violations of MoonBack's Terms, or as otherwise required by law.

6. Social Media Account Connectivity for Email

6.1 You have the option to expressly authorize the linking of your email accounts to your Account. After establishing a secure connection, MoonBack will access and analyze the pertinent information relating to the Services offered by MoonBack. You are urged by MoonBack to review your Personal Information before logging in to the relevant service. MoonBack may store your email messages, email message headers, email message contents, or email message attachments where MoonBack has your consent.

6.2 In addition, Our Site contains social networking widgets and features that are either hosted by a third party or directly on Our Site. The privacy policies of the businesses who host these widgets and features control how you interact with them. To understand and modify the information supplied to Us through these Services, be sure to check your privacy settings on these third-party services. This data may contain aggregated levels of certain data and may be supplemented with other information that MoonBack gathers.

7. Legal Support

7.1 The Personal Information in question and the particular context in which MoonBack acquires it will determine Our legal basis for collecting and using it if you are a data subject from the European Economic Area. In general, MoonBack will only obtain personal information about you if it is required to carry out a contract with you, if the processing is in Our legitimate interests and is not outweighed by your interests in data protection or by your constitutional rights and freedoms, or if you have given MoonBack your consent. MoonBack can occasionally be required by law to get Personal Information from you. You have the right to revoke your consent at any time if MoonBack relies on it to process your personal information.Please get in touch with Us at the email address listed in Section 14 if you have any inquiries or require additional information regarding the legal justification for which MoonBack gathers and uses your personal information.

8. Worldwide Transfer

8.1 The majority of the time, MoonBack processes personal data in the US. However, it is permitted to transfer Personal Data outside of the US for the reasons listed in Sections 4 and 5 MoonBack will make sure that whoever receives your personal information provides a level of security that is at least equivalent to what is required by any applicable data protection legislation.

9. Personal data storage

9.1 MoonBack keeps the personal data it has gathered if doing so is necessary for continuing to do its legal business.

9.2 If MoonBack does not need to keep your Personal Data after determining that there is no longer a need to do so in accordance with Section

9.1 above, MoonBack will either delete it or aggregate it in accordance with the Terms; if this is not possible, MoonBack will securely store your Personal Data and keep it separate from any further Processing until deletion is possible.

10. Personal Data Security

10.1 MoonBack takes the proper organizational and technical precautions to safeguard the Personal Data it collects and uses. The safeguards MoonBack employs are made to offer a level of security commensurate with the danger of handling your personal data. Please get in touch with Us right away using the information provided in this Policy if you have any concerns about the security of your personal data.

11. Your Rights

Each of the following rights is yours:

11.1 Right to information: You have a right to know if MoonBack has your personal information and for what purposes it is being processed.

11.2 Right of access: You have the right to request a copy of your personal information as well as information about the categories of personal information being processed, the reasons for such processing, and the identities of any third parties who may have received your personal information.

11.3 Right to rectification: You have the right to amend or correct the Personal Information we have on file about you.

11.4 The option to have your Personal Information removed from Our customer relationship management (CRM) databases is available to you. Please be aware that MoonBack is required by law to keep some of your personal information on file for internal business needs like fraud protection. MoonBack will keep your personal data for as long as it takes to give you access to the websites and applications you are qualified to use, as well as for as long as it takes to meet our legal duties and uphold our agreements.

11.5 The ability to collect and reuse your personal information is a right you have. You can either request that we transfer your Personal Information directly to a third party on your behalf, or you can get the Personal Information from us and then give it (if you like) to the third party.

11.6 The ability to restrict or object to processing: You have the right to object to or restrict the processing of your personal data in some situations, such as when the data is incomplete or inaccurate (during the time MoonBack is verifying the data), when the data is no longer necessary for the processing's intended purpose, or when the data is being processed for direct marketing (you can stop or stop receiving marketing communications by checking certain boxes on the forms MoonBack uses to collect your data).

11.7 In the aforementioned scenarios, MoonBack will only keep the bare minimum of your personal information to record your decision not to be contacted again. Please contact us through email at the address listed in Section 14 to exercise any of the aforementioned rights.

12. Children's Privacy

12.1 MoonBack understands the value of protecting children's privacy and safety. Children under the age of 18 are not asked for or purposefully given any personally identifying information by MoonBack. When utilizing our services for training and education, our subscribers have the option of gathering data from minors under the age of

18. In these situations, it is the Subscriber's duty to adhere to

applicable law and secure parental or guardian permission before sending this information to MoonBack. Concerns about children's privacy are very important to MoonBack. Parents and guardians should contact us through email at the address listed in Section 14 if they learn that their kid has provided us with Personal Information.

13. Modification to the Privacy Policy

MoonBack by RoXperience S.L. periodically reviews this Policy and may make changes at any time. You will only be alerted if there are major changes to this Policy, which may be updated at any moment.

14. Get in Touch

Please feel free to contact us by email at if you have any questions or issues about Our Privacy Policy. You will hear back from MoonBack in no more than 15 business days.

15. Notification to End User and Additional Exclusions

15.1 When an End-User accesses the Services through an organization, that organization is the Controller of the End-Personal User's Information. In this situation, the subscriber should be contacted by the end-user for any inquiries regarding data privacy since it is the end-Controller. user's If the End-User interacts with a subscriber using Our Services, they will be advised to get in touch with that subscriber with any requests or inquiries regarding their Personal Information. MoonBack disclaims all liability for subscribers' privacy or security practices that may differ from those described in this notice. In relation to the gathering of Personal Information in connection with End-Users' use of Our Services, Subscribers to Our Services are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as with all privacy policies, agreements, or other obligations.

15.2 This Notice does not apply in connection with accessing or using Our Service(s), with the exception of Personal Information collected when you create an account to access or use Our Service(s) and additional data collected by MoonBack in connection with their registration or authentication into Our Service(s) (s). Our Terms or any other applicable agreement between the subscriber and Us governing access to and use of such Services contains information about and governs MoonBack's security and privacy practices, including how it safeguards, collects, and uses electronic data, text, messages, communications, or other materials submitted to and stored within the Service(s) by the User.

15.3 Third parties who are not associated with MoonBack may supply some of the features on Our Website(s). Through the use of cookies, web beacons, and other similar technologies, these organizations may gather or receive specific information about your use of Our Website as well as your activities over time and on other websites. Third-party cookies, web beacons, and other tracking technologies are not covered by this privacy statement and are not MoonBack's responsibility. The privacy policies of these organizations are not the responsibility of MoonBack. Additionally, connections to websites not owned or controlled by MoonBack may be found on Our Services. We have no control over such websites, and MoonBack is not liable for their privacy practices or policies. The MoonBack advises that before disclosing any Personal Information via a third-party website, you become familiar with the third party's privacy policies and practices and agree to their terms of service/use and privacy policies.