MoonBack for Customer Experience
Boost customer engagement
is as difficult as a journey to the Moon & Back
Don’t loose yourself in space…
Faking interest with a stupid %name%
Sending one-way messages from a no-reply
Raising barriers with chatbots
Forcing your customers to use “your channel” or “your app”
Sharing non-human deepfakes or IA generated videos
Have you thought about
how you like to be cared
for when you are the customer?
'I loved your approach to the offer. Of course, it has caught my attention. My sincere congratulations. Impossible to say no.'
Logistic & Sales Manager @ Original Taste
If you really care about your customers
record MoonBacks, not videos!
Why a MoonBack?
REAL ENGAGEMENT
Exclusive,
super real,
short videos
Win your customers over with the real you.
No filters, no effects, no screen capture and
no virtual backgrounds.
Just one-shot exclusive videos up to 83 seconds long.
BIDIRECTIONAL
Two-way communication
without sign-up
Build true relationships giving your customers the floor.
Just one-click to get replies with a MoonBack without any registration or app.
Because like in a round-trip, you Moon… and your customers Back!
INTERACTIVE
One-to-one &
one-to-group ready
Gather in one place your customers’ generated content with MoonBack Show.
Just one-click to activate an interactive portal to show any MoonBack and their responses.
They are all getting wows MoonBacking here...
PRO GUIDE
10 VIDEO CX
BEST PRACTICES
Immediately applicable tips extracted from thousands of real-world MoonBacks
FEATURES FOR CUSTOMER ENGAGEMENT
ONE-CLICK RECORDING EVERYWHERE
100% compatible with any web browser & device.
No need for installations or apps.
RECORD FROM THE TOOLS YOU ALREADY USE
Salesforce, Hubspot, Pipedrive… via native integrations.
Third party webapps vía our optional MoonBack Chrome Extension.
Your own solutions via MoonBack as a Service.
MOONBACK PASS
Make it easy for anyone to record and launch one MoonBack using your account as guest. With one-click and no sign-up.
Just create a basic, full or custom MoonBack Pass and share it via a link anywhere.
You can set a bunch of privileges for your guest:
SMOOTH USER GENERATED CONTENT
Support requests
Q&A
Greeting card
Feedback & video testimonials
SMART ACTIONS
Attach unlimited call to actions just adding any URL to a MoonBack.
They will turn into fully customizable buttons without shifting the attention from you and your MoonBack.
GREAT CONVERSION OPPORTUNITIES
Link your favourite services to:
Click to pay
Download docs
Sign digitally a document
Fulfil surveys or polls
Start a live chat or videocall
Watch videos
...
QUICK SHARE
Quick copy a link to your MoonBack and paste it where your recipients are.
They will enjoy it without sign-ups.
VIRTUAL & PHYSICAL SHARING
Email message
Widget & Iframe
QR code
SMART DOCK
Turn your website into a personal one by incorporating MoonBacks without programming every time.
Only those with that custom link will see your website with the recorded MoonBack.
Record a MoonBack.
Write the URL of your webpage where you want to include the MoonBack (and your Smart Dock is configured).
One-click to get a custom link to share your new personal webpage.
NO FLOWS EDITORS
Set a new Smart Dock in any of your webpages is so easy.
You only have to copy and paste, once, a single line of code into the HTML of your web page.
MOONBACK SHOW
Turn any MoonBack view webpage into an interactive portal to show that MoonBack and their responses.
Single click activation
Moderate replies
Live display for streaming, TV & OTT
Full screen and lower thirds with alpha
ONE-TO-GROUP ENGAGEMENT AT ITS BEST
MoonBack Show is amazing for gathering in one place customers’ generated content:
Q&A
Multiple greeting card
Feedback & video testimonials
News & updates reactions
Congratulations, thanks & farewells
UNIQUE VISITOR IDENTIFICATION
Each visitor is uniquely identified without collecting any private information.
NO MAIL CAPTURE
We aggregate all your visitor’s interactions without storing any mail but using:
Your own private ID
Our internal visitor ID
An OAuth ID
KPIs CONTROL CENTER
Nearly a hundred different metrics and improvement tips to boost your performance as MoonBacker.
“NASA style” control center
Filter results by date
Analyse campaigns using tags
Export & print reports
Integrate data with third-party solutions
100% WHITE LABEL
Customize the entire MoonBack experience with your own branding:
Main logo
Watermark
QR-code logo
Dark / Light style
Vanity URL
TV, OTT & streaming lower thirds and layouts
YOUR OWN DOMAIN
Use your own domain and a custom name in all the URLs of your MoonBacks.
Even using exclusive MoonBack names! (slug).
Confidence and security at its purest.
TRANSCRIPTION, SUBTITLES & TRANSLATION
Automatically transcribe, subtitle and translate your MoonBacks into 36 languages to:
Effortlessly add subtitles
Make the MoonBack experience more inclusive
Find or filter MoonBacks by searching for words in the transcript
Reach people to infinity and beyond ;-)
It is time to each out, connect and build customer relationships that are unique, memorable and truly converting
Skyrocket your customer engagement now!
Discover MoonBack full experience with Apollo subscription
before subscribing or switching to MERCURY for free forever.
