📝 Datasheet

Reach

ONE-TO-ONE

From person to person

Recipient

  • A person who has had an incident with a product, service or experience and requests assistance or files a complaint.

Mission

  • Clear out doubts regarding the causes of the incident
  • Provide information on what actions will be or have been carried out.
  • Boost the sense of security and recognition of the person communicating an incident.

Follow these four steps
and you can do it too!

1

Create MoonBack

Click play and discover the content of each of the sections that we recommend you to include in your MoonBack.

💬

Accompanying message

Example 1

Lucía, I'm Daniel from MoonBack and we won't stop until we solve your issue

FOLLOW US IN REAL TIME.

Example 2

Lucía, thanks to you, we have greatly improved our product

💡
MAKE IT PERSONAL
Include your recipient's name and other personal references.

Let it show that it's something you've prepared exclusively for that person.

MAKE IT AMAZING
Don't tell in your message what you already explain in your MoonBack.

Add some intrigue and the chances of your MoonBack being played will increase.

MAKE IT USEFUL
If you have it, paste a link in the message from which the incident can be followed in real-time.

MoonBack detects and converts many links and third-party services into action buttons for you.

2

Launch MoonBack

CHANNELS

Always the same as the one your recipient used to communicate the incident.

There is no more "anti wow" moment than asking a person to forward your issue through another channel. If he talks to you via Twitter, reply via Twitter. And no, it doesn't have to be by DM if he hasn’t done it before.

WHEN

The sooner the better

Split the handling of the incident into several communications if you need to. But remember the golden rule: the sooner the better.

3

Everything under control

NOTICE

Push notifications, e-mail and activity log

Forget about reloading or actively tracking. You will be instantly notified whenever your recipient interacts with your MoonBack.

ADVISE

And if there's no access...

Re-launch your MoonBack through a different channel. If you use email it is possible that it may have gone unnoticed.

4

¡ WoW !

You will turn the treatment of an incident into a WOW moment.

😮

Boosting security and confidence from the first moment.

😲

"Providing clear and concise information via the same channel used by your recipient."

😵

Making them feel special and increasing their loyalty

Key Features

used in this use case

Adaptive recording

Multi-device

No apps

Smart Actions

Smart Snippets

Reply without registration

Activity log

Push notifications

Email notifications

🤩
MOONBACK TIME

We'd love to show you how to deal with an incident
create a personal MoonBack for yourself..

Personal, not customized.

Show me with a MoonBack