Boost customer engagement

is as difficult as a journey to the Moon & Back

Don’t loose yourself in space…

Faking interest with a stupid %name%
Sending one-way messages from a no-reply
Raising barriers with chatbots
Forcing your customers to use “your channel” or “your app”
Sharing non-human deepfakes or IA generated videos

Have you thought about
how you like to be cared
for when you are the customer?

Making an impact on our students under such a cold environment as online training is priceless

José Manuel Pascual

Teaching Services Director @ SEAS San Valero

If you really care about your customers
record MoonBacks, not videos!

Why a MoonBack?

REAL ENGAGEMENT

Exclusive,
super real,
short videos

Win your customers over with the real you.

No filters, no effects, no screen capture and
no virtual backgrounds.

Just one-shot exclusive videos up to 83 seconds long.

BIDIRECTIONAL

Two-way communication
without sign-up

Build true relationships giving your customers the floor.

Just one-click to get replies with a MoonBack without any registration or app.

Because like in a round-trip, you Moon… and your customers Back!

INTERACTIVE

One-to-one &
one-to-group ready

Gather in one place your customers’ generated content with MoonBack Show.

Just one-click to activate an interactive portal to show any MoonBack and their responses.

People who love their customers launch MoonBacks and let them talk back.

Don’t pretend you care about me sending massive newsletters from a “no-reply”.

They are all getting wows MoonBacking here...

 

  • On-boarding
  • Cross selling
  • Customer support
  • Questions & Answers

 

  • Greeting card
  • Feedback
  • News, updates & reports
  • Congratulations, thanks and farewells
Discover all examples...

PRO GUIDE

10 VIDEO CX
BEST PRACTICES

Immediately applicable tips extracted from thousands of real-world MoonBacks

FEATURES FOR CUSTOMER ENGAGEMENT

ONE-CLICK RECORDING EVERYWHERE

100% compatible with any web browser & device.
No need for installations or apps.

RECORD FROM THE TOOLS YOU ALREADY USE

Salesforce, Hubspot, Pipedrive… via native integrations.

Third party webapps vía our optional MoonBack Chrome Extension.

Your own solutions via MoonBack as a Service.

more in this video

MOONBACK PASS

Make it easy for anyone to record and launch one MoonBack using your account as guest. With one-click and no sign-up.

Just create a basic, full or custom MoonBack Pass and share it via a link anywhere.
You can set a bunch of privileges for your guest:

SMOOTH USER GENERATED CONTENT

Support requests

Q&A

Greeting card

Feedback & video testimonials

SMART ACTIONS

Attach unlimited call to actions just adding any URL to a MoonBack.
They will turn into fully customizable buttons without shifting the attention from you and your MoonBack.

GREAT CONVERSION OPPORTUNITIES

Link your favourite services to:

Click to pay

Download docs

Sign digitally a document

Fulfil surveys or polls

Start a live chat or videocall

Watch videos

...

QUICK SHARE

Quick copy a link to your MoonBack and paste it where your recipients are.
They will enjoy it without sign-ups.

VIRTUAL & PHYSICAL SHARING

Email message

Widget & Iframe

QR code

more in this video

SMART DOCK

Turn your website into a personal one by incorporating MoonBacks without programming every time.

Only those with that custom link will see your website with the recorded MoonBack.

Record a MoonBack.

Write the URL of your webpage where you want to include the MoonBack (and your Smart Dock is configured).

One-click to get a custom link to share your new personal webpage.

NO FLOWS EDITORS

Set a new Smart Dock in any of your webpages is so easy.
You only have to copy and paste, once, a single line of code into the HTML of your web page.

more in this video

MOONBACK SHOW

Turn any MoonBack view webpage into an interactive portal to show that MoonBack and their responses.

Single click activation

Moderate replies

Live display for streaming, TV & OTT

Full screen and lower thirds with alpha

ONE-TO-GROUP ENGAGEMENT AT ITS BEST

MoonBack Show is amazing for gathering in one place customers’ generated content:

Q&A

Multiple greeting card

Feedback & video testimonials

News & updates reactions

Congratulations, thanks & farewells

UNIQUE VISITOR IDENTIFICATION

Each visitor is uniquely identified without collecting any private information.

NO MAIL CAPTURE

We aggregate all your visitor’s interactions without storing any mail but using:

Your own private ID

Our internal visitor ID

An OAuth ID

KPIs CONTROL CENTER

Nearly a hundred different metrics and improvement tips to boost your performance as MoonBacker.

“NASA style” control center

Filter results by date

Analyse campaigns using tags

Export & print reports

Integrate data with third-party solutions

more in this video

100% WHITE LABEL

Customize the entire MoonBack experience with your own branding:

Main logo

Watermark

QR-code logo

Dark / Light style

Vanity URL

TV, OTT & streaming lower thirds and layouts

YOUR OWN DOMAIN

Use your own domain and a custom name in all the URLs of your MoonBacks.
Even using exclusive MoonBack names! (slug).
Confidence and security at its purest.

more in this video

TRANSCRIPTION, SUBTITLES & TRANSLATION

Automatically transcribe, subtitle and translate your MoonBacks into 36 languages to:

Effortlessly add subtitles

Make the MoonBack experience more inclusive

Find or filter MoonBacks by searching for words in the transcript

Reach people to infinity and beyond ;-)

It is time to each out, connect and build customer relationships that are unique, memorable and truly converting

Skyrocket your customer engagement now!

Try MoonBack now!

Discover MoonBack full experience with Apollo subscription
before subscribing or switching to MERCURY for free forever.